Refund policy

Last updated: October 2026

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Esim Safar sells digital eSIM data plans. Because an eSIM is delivered instantly and cannot be "returned" once it has been installed, refunds follow the rules below. We want every refund decision to be clear and fair.

You are eligible for a full refund if

  • Unused eSIM: the eSIM has not been installed, scanned or activated, and you request the refund within 30 days of purchase.
  • We could not deliver: your eSIM was never delivered, or it does not work because of a fault on our side or our network partner's side, and we could not fix it or replace it within 48 hours of you contacting us.
  • Duplicate or accidental order: you were charged twice or ordered by mistake, the eSIM is unused, and you contact us within 24 hours.

Refunds are not available when

  • The eSIM has been installed, activated, or any of its data has been used.
  • The plan has expired, or its validity period has started.
  • Your device is not eSIM-compatible or is carrier-locked. Please use our compatibility checker before you buy.
  • You bought the wrong country or plan and have already installed the eSIM.
  • You deleted the eSIM profile from your device (it cannot be reinstalled).
  • Slow speeds or no signal are caused by local coverage or congestion outside our control.
  • The request is abusive, fraudulent, or violates our Terms of service.

How to request a refund

  • Email support@esimsafar.com from the address on your account.
  • Include your order reference (shown in My Account) and a short description of the problem.
  • We reply within 2 business days with an answer or a fix.

How refunds are paid

  • Approved refunds go back to the original payment method (Stripe, PayPal or Square).
  • Your bank may take 5-10 business days to show it.
  • Any part of the order paid with wallet credit is returned to your wallet.
  • Wallet top-ups are non-refundable. Money you add to your wallet cannot be refunded or withdrawn, even if unused; it can only be spent on Esim Safar purchases.
  • A promo code used on a refunded order is not re-issued unless we tell you otherwise.

Problems with your eSIM

If your eSIM will not install or connect, contact us first - most issues are solved in minutes (we can resend, reset or replace it). Please contact us before opening a dispute with your bank so we can help you quickly.